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Museum Shop Manager, The Mattress Factory (69 views)

Pittsburgh, Pennsylvania
October 3, 2017

The Mattress Factory was founded in 1977, by artists, to support artists working in residence to create site-specific installations. Since then, the museum has presented and commissioned new installation and performance works by more than 750 artists. The museum supports established and emerging artists through a residency program that provides leadership, guidance, resources and opportunities to create artwork that is unconventional, challenging and thought-provoking. To learn more please visit mattress.org.

Position Overview

The Mattress Factory seeks a manager to oversee the planning and operation of the Museum Shop in an efficient and effective manner with attention to maximizing profitability while furthering the Museum’s mission. The Shop Manager participates in the Museum’s budget development process and oversees the development and day-today management of the Museum Shop budget.

The purpose of the Mattress Factory Museum Shop is to extend the “total museum experience” to our patrons. Products in the shop, much like the works of art in the museum, encourage visitors to examine art and creativity in their own lives. This is a full-time position with hours Monday – Friday, 8:30am – 5pm.


• Supervise Museum Shop staff including sales associates and volunteers;

• Contribute to creating a positive work environment to motivate staff;

• Manage opening and closing procedures, sales, refunds and answering customer inquiries;

• Manage relationships with vendors and artists;

• Research, select and order products that appeal to customer base;

• Research and select products which correlate to current or upcoming exhibitions, including artist publications;

• Act as liaison for the Museum’s Artist Limited Edition series;

• Manage and oversee Museum Shop’s website, including marketing and fulfilling online orders;

• Prepare, manage and oversee yearly inventory with auditors;

• Ensure that the Museum Shop operations meet or exceed all cash handling requirements and best practices, including daily deposits; • Study ways to market the Shop and increase museum attendance;

• Work with Senior Management to research and develop MF branded products;

• Develop and monitor Museum Shop budget adjusting as necessary to ensure positive impact on the Museum’s overall operating budget. Knowledge and Skills Required:

• Bachelor’s degree, or equivalent experience;

• Minimum of three years managing a non-profit store or comparable retail outlet;

• Experience managing a store, including buying, customer service and business planning;

• Excellent interpersonal and customer service skills with a demonstrated ability to work with diverse audiences;

• Excellent organization skills, attention to detail and the ability to multitask under pressure in a fast-paced, team-oriented environment;

• Ability to manage day-to-day activities while focusing on long-term events and planning;

• Knowledge of business practice within non-profit setting including financial planning and analysis;

• Excellent writing, analytical and verbal skills with the ability to communicate in a clear and concise manner a range of information;

• Must be willing to work occasional evening events and weekends;

• Must have access to reliable vehicle; position may include some work-related transport.

The work environment for this position is in a typical store setting with periods of standing, walking, cashiering and administrative work sitting at a computer. This position requires climbing ladders for merchandising and lifting of boxes [average 30lbs] for inventory and shipping.

Mattress Factory is an Equal Opportunity Employer.


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